Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items.
The Australian Competition and Consumer Commission (ACCC) has issued two notices of infringement in relation to statements made on the brand’s feedback page on February 21.
The ACCC said the company said consumers can only return faulty items by contacting the retailer within 30 days of receiving the order.
The brand said clothes should be sent in their original packaging, with tags intact, unworn, unwashed and unstained.
ACCC Commissioner Liza Carver said the regulator is concerned that representations of Tiger Mist may have misled some consumers into believing they had no right to return a faulty product when This was not the case.
“Under Australian consumer law, a consumer’s right to a remedy for a faulty product is not limited to a specific period of time. Consumers do not need to return the defective product in its original packaging for a refund, replacement or repair,” she said.
Consumers have the same rights whether they make a purchase online or in-store. The brand has now changed statements on its website after concerns from the ACCC.
Tiger Mist sells clothing through social media, primarily targeting young consumers.